An item in My Order is missing

Occasionally we will not have all the items you have ordered available in our warehouse, so these may be sourced from our store and delivered separately.

When this happens, your order will arrive in more than one parcel.

These parcels can be delivered at different times if they are sorted separately. Most separated orders will be delivered within 24 hours of each other, but please allow a little longer over busy periods.

If you do have an item missing from your order, or an incorrect product or size has been received, please contact us, with the information on the missing item, including your order number and email address.

Be sure to keep your outer packaging as we will require images of this too.

Please note, missing items must be reported to us as soon as the parcel is opened. 

Get in touch

By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here