An item in My Order has become faulty

If you think there is something wrong with your product, please notify us as soon as you become aware of a potential issue.

You may either bring it into one of our stores or contact us, and we will advise on the next steps.

Get in touch

By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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