I have an issue when checking out

Sorry if you're having trouble purchasing items on our website.

Customers may be asked to verify their identity with two factors during the checkout process.

Strong Customer Authentication (or SCA) gives greater security when shopping online. Instead of being asked for one identification method like a password, SCA provides more protection as it uses two methods of identification to confirm it’s you.

This means when you’re shopping online, your bank may need to confirm that it’s really you using your card.

If you are not receiving the SCA notification when completing your checkout, please contact your bank or payment partner for help.

If your browser is not up to date, you may have problems browsing the site, particularly when on the checkout page.

The following browsers are the minimum required to use the checkout page.

• iOS Safari 7.1+
• Android Browser 4.4+
• Chrome Mobile 48+

Get in touch

By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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