Pre-authorisation charges

A pre-authorisation is a temporary hold on funds in your bank account. It tells us that the funds for a purchase are in your account, but no money actually comes out at this stage.

Pre-authorisation hold times vary between banks from 7 to 30 working days. You don't need to do anything to cancel the pre-authorisation.

Contact your bank if it's still showing on your account after 30 working days.

Please contact your bank for any queries, asking for the ARN transaction number before contacting Customer Service.

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By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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