How do I use the online return portal?

Standard Return

Step 1 Using the order form, please indicate which item(s) you would like to return and why.

• Step 2 Insert the form, along with item(s), in original packaging and secure tape.

• Step 3 Go to and follow the simple instructions.

• Step 4 Under the Retailer selection box, please select ‘Brown Thomas’ to ensure fast refund. Please note, if you are returning an electrical item, you should select the 'Brown Thomas Electrical' option.

• Step 5 You will have the option to either print a returns label or schedule a pickup where the label will be provided by An Post upon collection. You can also bring the booking reference number to the post office and they will print the label for you.

• Step 6 You will receive a confirmation email from us upon receipt of your package and when your refund has been processed. Please note it may take up to 14 days for your items to reach us.


Northern Ireland Returns

Online purchases must be returned within a 28 days from when you received your order and be in a saleable condition. 

• Step 1 Fill out the Returns Form included with your order and enclose it with your goods. Pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit.

• Step 2 Go to DPD returns here and follow the simple instructions on how to return your item(s). Please note, if you are returning an electrical item you should select the ‘Brown Thomas Electrical’ option. Fill out your details and print off the label and present the parcel at your local DPD drop off location. Your parcel will be returned to Brown Thomas via the DPD network and you’ll have full tracking throughout the delivery journey.

Get in touch

By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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