Which items are not eligible for a refund?

We are happy to exchange or refund merchandise, if returned as sold, within 28 days of receiving your order, with an original receipt, digital receipt on the Brown Thomas loyalty app, order confirmation email and/or dispatch invoice.

Items must be returned in original packaging with hygiene or security seals intact, where applicable. This does not apply to faulty or incorrectly supplied goods, where your statutory rights are unaffected.

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By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here