How will I receive my refund?

We are happy to exchange or refund merchandise, if returned as sold, within 28 days of receiving your order, with an original receipt, digital receipt on the Brown Thomas loyalty app, order confirmation email and/or dispatch invoice.

Refunds are issued to the original method of payment.

In the event that a gift card was redeemed against the order and you no longer have this gift card in your possession, you must request this with the Customer Service team, the quickest way to get in touch with our Customer Service Team is via WhatsApp or Live Chat, which you can find below.

Get in touch

By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here