What is my right to withdraw?

In addition to our general Returns and Refund Policy, you have the statutory right to withdraw from your contract within 14 days, without giving any reason (subject to the exceptions listed below). Your right to withdraw from the contract expires 14 days from the day on which you acquire physical possession of the items.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract within 14 days after the day on which you received the items ordered. Please use the downloadable cancellation form available here. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the cancellation period has expired.

Effects Of Withdrawal:

We will refund all payments received from you, including the costs of our standard delivery option to the original delivery address, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. We will use the same means of payment as you used for the initial transaction and this will not cause you any extra fees. We may withhold the refund until we have received the items back or you have supplied sufficient evidence of having sent back the items, whichever is earlier.

You must return the items to us at the below address without undue delay, and in any event no later than 14 days from the day on which we are informed about your decision to withdraw.

Brown Thomas Arnotts Limited
4th Floor
Customer Service
12 Henry Street
Dublin
D01 C3Y9

You will be responsible for any cost incurred or risk in returning products. You have a legal obligation to take reasonable care of the products while they are in your possession and you will be responsible for any diminished value of the items resulting from the handling of the items beyond that necessary to establish their nature, characteristics, and functioning.

Exceptions To Right Of Withdrawal:

The right of withdrawal does not apply in certain circumstances. We have set out below those exceptions most likely to apply to purchases from the Website:
(a) contracts for the supply of goods that are made to order, on the basis of your individual choice or decision;
(b) contracts for the supply of goods that are clearly personalised;
(c) contracts for the supply of sealed goods that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery;
(d) contracts for the supply of goods that are inseparably mixed with other items after their delivery;
(e) contracts for the supply of alcoholic beverages where the price is agreed at the time of conclusion of the contract; and
(f) contracts for goods that are purchased in store.

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