What is your refund policy for goods purchased in store?

We are happy to exchange or refund merchandise, if returned as sold, with 28 days, with an original receipt or digital receipt on the Brown Thomas loyalty app.

Returns of items purchased online must be accompanied by an order confirmation email and a dispatch invoice.

Refunds are issued to the original method of payment with an original receipt. Kindly note, a gift receipt is not an original receipt. Merchandise accompanied by a gift receipt may be exchanged within 28 days.

Reduced price merchandise may only be exchanged if returned within 28 days with an original receipt.

Items must be returned in original packaging with hygiene or security seals intact where applicable. This does not affect your statutory rights.

For further information, please refer to our Terms and Conditions available here.

Get in touch

By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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