I bought my items with a gift card, how will I receive my refund?

Refunds will be processed to the original payment method, therefore, funds will be returned to the Gift Card used to make the purchase. 

If you are no longer in possession of the Gift Card used when making your purchase, please contact Customer Service to allow us to arrange to have your refunded gift card reissued. Our Concierge Team in-store can also assist with reissuing your refunded Gift Card.

The quickest way to get in touch with our Customer Service Team is via WhatsApp or Live Chat, which you can find below.

Get in touch

By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here