I would like to exchange an item

We are happy to exchange merchandise if returned as sold within 28 days with proof of purchase, such as online order reference details, an original receipt or a digital receipt on the Arnotts loyalty app.

Exchanges for online and in-store purchases can only be completed in-store. 

Reduced price merchandise may only be exchanged if returned within 28 days with an original receipt.
Items must be returned in original packaging with hygiene or security seals intact where applicable. This does not affect your statutory rights.

Get in touch

By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

Didn't find what you were looking for?
Submit a request