How can I check the balance of a Gift Card?

Our team at any till point in-store can check a gift card balance for you. 

To check your Gift Card balance online you can follow the below steps:

Step 1 Log in to 'My Account'.

Step 2 Proceed to the checkout page.

Step 3 Under Secure Payment, you will see the “Use a Gift Card” option.

Step 4 Select this option and input the long gift card number on the back of your gift card.

Step 5 Select Check Balance.

Our gift cards do not expire. In the event that your Gift Card does display an expiry date, or should you require any further assistance, please reach out to us below. 

Please Note

When a Gift Card is applied to an order, in the event that the order fails, a temporary freeze is then placed on the balance. This will last for 24 - 36hrs and the balance will then automatically revert to the Gift Card.

This is a security feature on the Gift Card which we are unable to override.

Please allow 24hrs from when you attempted to place the order before attempting to use the Gift Card again.

Get in touch

By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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