Encore Loyalty Information

Brown Thomas and Arnotts operate a joint loyalty programme called ENCORE.  Encore Loyalty is all about you and we want to reward you for all the ways you shop with us. As a Loyalty member you’ll earn 1 point for every Euro you spend in Brown Thomas, BT2 and Arnotts in store, online and through our App. There are different Loyalty tiers depending on how much you shop with Brown Thomas and Arnotts. For each tier you qualify for, you can enjoy exclusive benefits.

Every 100 points you earn equals €1 (£1) to spend in-store. Check your points balance in your account in the My Loyalty section of the App or on our website or ask at any till point in-store.

Loyalty members earn 1 point for every €1 (£1) spent. You become a Platinum member when you spend over €5000 (£5000) with your loyalty card. Platinum members earn 2 points for every €1 (£1) spent.

All members receive triple points on their birthday for 15 days! This applies for the 7 days before your birthday, on your birthday, and 7 days after.

Loyalty members also receive double points on all products purchased in the Sustainable Edit. Platinum members receive complimentary tea, coffee or dessert when they dine with us, as well as free basic alterations and free standard online delivery.

Please note, Loyalty benefits are at the discretion of Brown Thomas Arnotts and are subject to change.

For more information on our loyalty programme please click here.

Get in touch

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You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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