How long will it take for my points to appear on my Encore Loyalty account?
Allocation of Retrospective Points may take up to 30 days before points appear on your account. You can avail of this service up to 14 days from the date of the transaction.
Double Points on Sustainable Edit may take up to 7 days for the additional points to be added to your loyalty account.
Birthday Points may take up to 30 days for birthday points to be added to your loyalty account.
If the time above has passed and the points have not appeared on your account please get in touch below:
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You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.
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If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here