Santa Kingdom Experience 2024
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When is Santa’s Kingdom open?
Santa’s Kingdom is open from Saturday 16th November 2024 until 24th December 2024
Who can purchase tickets to Santa’s Kingdom?
Santa’s Kingdom at Arnotts is now sold out.
We want to extend our thanks for your incredible enthusiasm and support for Santa’s Kingdom at Arnotts and our charity partners St. Vincent de Paul and the Laura Lynn Foundation. Thanks to your generosity, we’ve already raised over €50,000, and we look forward to making an even greater impact as the season continues with in-store opportunities to donate.
If you would like to be notified about future events, please sign up to Encore Loyalty here https://www.arnotts.ie/customer-service/encore-loyalty/
How many people can attend the visit if I purchase one ticket?
One ticket allows you to have up to six people in your family group*. This can comprise of adults and children. The entire group (maximum of six people) will visit Santa within the one visit.
*Maximum 6 people per family group
Am I allowed to bring more people than I booked for?
One ticket allows you to have up to six people in your family group. You are not allowed to bring more than six people if you have one visit booked. If you have more than six people you will need to book a second visit.
Does the price of my visit go to charity?
Yes, 100% of all donations will be jointly supporting our charity partners St. Vincent de Paul and the Laura Lynn Foundation. The €15 ticket price will be equally shared between the two charities St. Vincent de Paul and the Laura Lynn Foundation. Eventbrite will keep the booking fee paid.
What age group is Santa’s Kingdom for?
Any age is welcome at Santa’s Kingdom. All children must be supervised at all times by at least one parent or legal guardian over 18 years of age.
If I can no longer attend my slot, can I get a refund or swap my date and time?
Tickets are non-refundable. Tickets cannot be changed for a different time or day. Tickets you purchase are for your personal use only. Tickets cannot be transferred, exchanged, or refunded once purchased. Tickets are purchased for the specified date of the experience and are not transferable to other experiences or events.
What do I need to bring to my visit with Santa?
Tickets will need to be printed out or displayed on a mobile device.
When do I need to arrive for my visit with Santa?
Please arrive 20 minutes before your appointment time, with your ticket printed, or displayed on your phone.
What do I do if I can’t find my ticket?
A valid ticket is required on the day. Tickets will be emailed to the email address you provided when booking. Please check any other email accounts you may have or your junk e-mail.
What does my visit with Santa include?
Your visit to Santa comprises a souvenir badge for each child. A professional photograph of your visit can be purchased at an additional cost.
Will the professional photograph be used in any way other than for me to purchase?
The photographer in Santa’s Kingdom is a 3rd party supplier. Images are not stored beyond the day they are taken nor otherwise used.
Will there be more tickets made available?
No more tickets will be made available for Santa’s Kingdom. Due to extremely high demand, tickets will be sold on a first come, first served basis.
Is there a waiting list for tickets?
There is no waiting list available for Santa’s Kingdom. As demand is extremely high, tickets are sold on a first come first serve basis.
Will there be an opportunity for cancellations/walk-in appointments?
As this is a ticketed event only, there will no opportunity for cancellations/walk-in appointments.
Where is Santa’s Kingdom located?
On the second floor in Arnotts.
How do I reach Santa’s Kingdom?
You can reach Santa’s Kingdom by entering the Arnotts store on Henry St. Abbey St. or Liffey St. and taking the escalator from the ground floor in the beauty hall located beside sunglasses to the second floor. You can also take the customer lift on the ground floor located beside the ATM to the second floor.
Is Santa’s Kingdom fully wheelchair accessible?
Yes Santa’s Kingdom is wheelchair accessible. A wheelchair can be moved around any corners in Santa’s Kingdom without any difficulty. Wheelchair assistance will not be provided by the Arnotts team.
Can I film or take my own photographs?
Yes.
Are tickets subject to any T&Cs (Terms and Conditions)?
Yes, by purchasing ticket(s) for Santa's Kingdom you agree (on your own behalf and on behalf of any guests attending with you) to be bound by our T&Cs which can be found be found at https://www.arnotts.ie/about-arnotts/terms-and-conditions/
1. Santa’s Kingdom is a ticketed event and tickets must be pre-booked. Tickets are available for
purchase by Encore Loyalty members who have opted in to receive e-mail communications
from Arnotts, and tickets are subject to availability and sold on a first-come, first-served basis.
2. Encore Loyalty members opted in to receive e-mail communications from Arnotts will receive
an email with a link to book for Santa’s Kingdom via Eventbrite where tickets can be booked
from 10.00 a.m. on Thursday the 24th October 2024 at a price of €15.00 per visit plus booking
fee.
3. One ticket facilitates entry for 1 - 6 people to Santa’s Kingdom. There is a maximum number
of 6 people permitted per ticket. If there are more than 6 people in a group a second ticket
will be required.
4. Every group booking must include at least one adult.
5. Once a booking is made an e-mail confirmation will issue. To enter Santa’s Kingdom a copy of
this confirmation must be presented at the time of entry, either printed out or on a mobile
device.
6. Entrants to Santa’s Kingdom are required to arrive 20 minutes before their scheduled booking
time.
7. Please note booking times are staggered, and therefore the visit to Santa’s Kingdom may not
start at the scheduled booking time.
8. We reserve the right to ask guests to leave if we believe their behaviour is adversely affecting
the pleasure of other guests.
9. You are welcome to take your own photos. Please note that any photos taken can only be for
your personal use and not commercial use. There will also be an opportunity to buy photos at
an additional cost. The photographer in Santa’s Kingdom is a third party supplier.
10. Tickets you purchase are for your personal use only. Tickets cannot be transferred, exchanged,
or refunded once purchased. Tickets are purchased for the specified date and are not
transferable to other dates, or to other experiences or events.
11. A souvenir badge will be provided by Santa to each child in the group.
12. 100% of all ticket sales will be jointly supporting Arnotts’ charity partners, St. Vincent de Paul
and the Laura Lynn Foundation. The €15 ticket price will be equally shared between the two
charities St. Vincent de Paul and the Laura Lynn Foundation. Eventbrite will retain the booking
fee paid.
13. All children must remain under the supervision of parents/guardians throughout the visit.
Brown Thomas Arnotts Limited will not be liable for any injuries, loss of personal possessions,
other losses or damage of any kind.
14. Brown Thomas Arnotts Limited will not be liable or responsible for cancellation due to an
event outside our control, e.g., fire, flood, terrorist attack, severe weather conditions,
unexpected black-out, electricity failure. If this happens we will attempt to provide an
alternative visiting time for you, but this cannot be guaranteed.
15. We reserve the right to alter or vary the content or timing of this event and/or to cancel this
event due to unforeseen circumstances beyond our control. We accept no responsibility for
any disappointment suffered as a result of failure to attend this event.
16. Customers understand that they are required to provide personal information about
themselves and the other attendees to us for the purpose of administering the Santa Kingdom
event. By submitting this personal information, customers consent (on behalf of themselves
and any other named individuals) to us that we may collect and store the personal information
submitted. Additionally, customers confirm that they have the express consent of any named
individuals to provide their personal information for these purposes. Full details of our Privacy
Policy can be found here Relevant Privacy Notice for this event is set out below.
17. At our sole discretion we reserve the right to amend these Terms and Conditions at any time,
and shall notify any amended Terms and Conditions on our website at
https://www.arnotts.ie/about-arnotts/promotion-and-event/.
18. By booking and attending the Santa’s Kingdom, customers agree (on their own behalf and on
behalf of any guests attending with them) to be bound by our Terms and Conditions.
PRIVACY NOTICE FOR SANTA’S KINGDOM
We are committed to protecting the privacy of children and their families who visit Santa’s Kingdom.
This Privacy Notice explains how we collect, use, and share information about you and your children
when you interact with our services.
Information we Collect when you book tickets for Santa's Kingdom, we may collect the following information:
· Personal Information: Names, e-mail addresses, and phone numbers of parents or guardians.
· Ticket Information: Purchase date, time, and number of tickets.
· Visit Information: Date and time of your visit.
· Photograph with Santa: Images of the child(ren) and parent/guardian
How We Use Your Information
We use your information to:
· Process your ticket purchase: We need your information to confirm your booking and provide you
with tickets.
· Provide you with information about your visit: We may send you reminders or updates about your
appointment.
· Improve our services: We may use your feedback to enhance your experience and improve our
operations.
Sharing Your Information
We may share your information with:
· Service providers: We may use third-party service providers to help us process payments or manage
our website.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this
Privacy Notice. Once the purpose has been fulfilled, we will delete your information.
Photographs taken with Santa are deleted at the end of each day.
Children's Privacy
We are committed to protecting the privacy of children. We do not collect any personal information
from children without parental consent. If you are a parent or guardian and have concerns about your
child's privacy, please contact us at dataprotectionofficer@brownthomas.ie.
Your Rights
You have the right to:
· Access your information: You can request a copy of the information we hold about you.
· Correct your information: If you believe the information we hold about you is inaccurate, you can
request that it be corrected.
· Object to processing: You may object to certain types of processing of your information.
Contact Us
If you have any questions about this Privacy Notice or our privacy practices, please contact us at
https://www.arnotts.ie/customer-service/contact-us/
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint
with the Data Protection Commission.