What to Do If Your Item Arrives Damaged or Defective

If you receive an item that is damaged or appears defective, follow the steps below to report the issue and resolve the problem quickly.

1. Inspect the Item Upon Delivery

• Check for Visible Damage: As soon as your item arrives, carefully inspect it for any signs of physical damage or issues.
• Confirm Functionality: If applicable, briefly test the item to ensure it works as expected.

2. Document the Issue

• Take Photos or Videos: Capture clear photos or videos that show the damage or defect. This documentation will help our team assess the issue accurately and expedite support.
• Keep Packaging Materials: Retain any original packaging and labels, as they may be required if the item needs to be returned.

3. Contact Customer Service

Reach out to our Customer Service team through Live Chat or WhatsApp to report the issue. Our team will assist you with the next steps and provide guidance based on your specific situation.

• Provide Essential Information:
  • Order Number: Reference your order number or provide proof of purchase.
  • Description of the Issue: Explain the issue clearly, including when and how you noticed the damage or defect.
  • Attach Photos or Videos: Upload any documentation that shows the problem, if available.