Why was my order returned to sender?

If your order has been marked as “Returned to Sender,” it means that our delivery partner was unable to complete the delivery and has sent the package back to us. Here are some common reasons this may occur and what you can do next.

Reasons for Return to Sender

1. Incorrect or Incomplete Address

   • If the address provided during checkout was incorrect or incomplete, the delivery partner may not have been able to locate your address, resulting in the order being returned.

2. Failed Delivery Attempts

   • Our delivery partner will typically make multiple attempts to deliver your package. If all attempts are unsuccessful, the package may be returned to us.

3. Refused Delivery

   • If someone at the delivery address refuses to accept the package, it will be returned to us

What Happens Next?

• Contact Us to Arrange Redelivery: If your order has been returned to sender, please reach out to our customer service team to arrange a redelivery.
  • Live Chat: Use the ‘We are here to help’ button in the bottom right corner of the screen.
  • WhatsApp: Contact us here.

Important Information

• Address Confirmation: Before placing a new order, double-check your delivery address to ensure accuracy.
• Missed Delivery Notifications: Keep an eye out for any delivery notifications, as they may provide details for rescheduling or collecting from a pickup point.