Why can’t I find or view my order?

If you're having trouble locating your order in your account or didn’t receive a confirmation email, here are some steps to help you find your order details.

Steps to Locate Your Order

1. Check Your Account’s ‘My Orders’ Section

   • Ensure that you’re logged into the correct account that was used to place the order. Go to the ‘My Orders’ section to view your recent purchases.

2. Guest Orders

   • If you placed your order as a guest, it will not appear in the ‘My Orders’ section. You should still have received a confirmation email with your order details. Check your inbox and spam/junk folder for an email from us.

3. Confirm Email Address

   • Ensure that the email address entered during checkout is correct. Sometimes, a small typo can prevent the confirmation email from reaching your inbox.

4. Still Can’t Find It?

   • If you’ve checked all of the above and still cannot find your order, please reach out to our customer service team:
     • Live Chat: Use the ‘We are here to help’ button in the bottom right corner of the screen.
     • WhatsApp: Contact us here.
   • Provide any details you remember about the order, such as the purchase date, items ordered, or payment method used, to help us locate it for you.

Important Information

• Order Confirmation: Always double-check your email and ensure your inbox isn’t full, which could prevent new emails from coming through.
• Incorrect Information: If incorrect information was entered during checkout, such as an email typo, our team can help verify your order details for you.