Can I change the delivery method for my order?

Once an order is confirmed, it is immediately processed to ensure timely dispatch. This means that we are unable to change the delivery method, update the delivery address, or make any other modifications to the order. Here’s what you can do if you need to adjust your delivery preferences:

Alternative Options if Changes Are Needed

1. Request a Cancellation

   • If your order hasn’t yet been dispatched, you can request a cancellation. This will allow you to place a new order with the preferred delivery method.
   • Contact our customer service team promptly to request a cancellation:
     • Live Chat: Use the ‘We are here to help’ button in the bottom right corner of the screen.
     • WhatsApp: Contact us here.
   • Please have your order number ready to help expedite the process.

2. Place a New Order

   • Once your cancellation is confirmed, you can place a new order with your preferred delivery method. If the order has already been dispatched, we will be unable to cancel or change the delivery method.

Important Information

• Timeliness: Act as quickly as possible if you wish to cancel, as cancellations can only be processed before dispatch.