Can I change items or quantities in my order after placing it?

Once an order is confirmed, it begins processing immediately to ensure timely dispatch. Unfortunately, this means we are unable to amend the order, change quantities, or add additional items. However, if you need to make changes, here’s what you can do:

What to Do If You Need to Change Your Order

1. Request a Cancellation

   • If your order hasn’t yet been dispatched, you may request a cancellation. This will allow you to place a new order with the correct items or quantities.
   • Contact our customer service team promptly to request a cancellation:
     • Live Chat: Use the ‘We are here to help’ button in the bottom right corner of the screen.
     • WhatsApp: Contact us here.
   • Be ready to provide your order number to expedite the process.

2. Place a New Order

   • Once your cancellation is confirmed, you can place a new order with your desired items and quantities. If the order has already been dispatched, we will be unable to cancel it, and you may need to return unwanted items after delivery.

Alternative Options If Cancellation Is Not Possible

• Return Unwanted Items: If the order has already shipped and cancellation is not an option, you can return any unwanted items after delivery. For more information, see our Returns Policy.

Important Information

• Timeliness: Act quickly if you wish to cancel, as cancellations can only be processed before dispatch.
• Non-Cancellable Items: Some items, such as personalised products, may not be eligible for cancellation or return. Refer to our policies for specific details.