How do I report a defective or potentially faulty product?

We want you to be completely satisfied with your purchase. If you believe a product is defective or potentially faulty, please follow the steps below to report the issue. Please note that all items must be inspected by our team before confirming any fault.

Steps to Report a Defective or Potentially Faulty Product

1. Identify the Defect or Potential Fault

   • Carefully inspect the product and note any issues with its functionality or quality. To help us assess the problem, please take clear photos or videos of:
     • The specific area or feature affected by the defect or fault
     • Any relevant packaging or labels (such as barcodes or serial numbers) that may aid in processing your claim

2. Contact Customer Service

   • Reach out to our customer service team via Live Chat or WhatsApp. Please be prepared to provide:
     • Your order number
     • A description of the defect or potential fault
     • Photos or videos of the issue, if possible, to help us evaluate the problem more effectively
   • This information will assist our team in verifying the issue and suggesting a suitable resolution.

3. Inspection and Resolution Options

   • All items reported as defective or faulty must be inspected by our team to determine the nature of the fault. Once the inspection is completed, we will work with you to provide the best solution.
   • Our customer service team will guide you through the process and keep you informed of any updates.

Important Information

• Timeliness: Please report any defects or potential faults as soon as possible after receiving the item to ensure prompt assistance.
• Product Condition: Retain all parts and packaging until the issue is resolved, as these may be needed for inspection and return.