Can I cancel items individually from my order?

We understand that sometimes you may wish to cancel only specific items within your order. Here’s what you need to know about cancelling individual items and what options are available.

Is It Possible to Cancel Individual Items?

In most cases, items cannot be cancelled individually once an order is placed. Our system processes the order as a whole to ensure timely dispatch, which means that individual item cancellations are typically not available.

However, if you contact us quickly after placing your order, we may be able to assist, depending on the order status.

How to Request an Individual Item Cancellation

1. Contact Customer Service as Soon as Possible

   • If you want to attempt to cancel specific items, please reach out to us promptly through:
     • Live Chat: Click the ‘We are here to help’ button in the bottom right corner of the screen.
     • WhatsApp: Contact us here.
   • Provide your order number and specify the items you would like to cancel.

2. Confirmation of Cancellation

   • If we’re able to cancel the requested item(s), you will receive a confirmation email update. If the item(s) have already entered the dispatch process, we may not be able to fulfil the cancellation request.

What If Individual Items Cannot Be Cancelled?

If we’re unable to cancel specific items because they are already being processed for dispatch, you have the option to:

• Return the Item(s) after they are delivered. Once you receive the full order, follow our return process to send back the unwanted item(s) for a refund.
• Non-Returnable Items: Some items may not be eligible for return, such as personalised or perishable products. Please check our Returns Policy for details on items that may not be returned after purchase.

Important Information

• Timeliness: The quicker you contact us, the more likely we can assist with cancelling specific items.
• Alternative Options: If individual cancellation isn’t possible, our team can guide you through the return process once the items are delivered.