How do I request a cancellation for my order?
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If you need to cancel your order, we’re here to help. Follow the steps below to request a cancellation quickly.
Steps to Request a Cancellation
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Contact Customer Service Immediately
- To cancel your order, contact our customer service team as soon as possible, as orders begin processing immediately after they are placed. You can reach us through:
- Live Chat: Click the ‘We are here to help’ button in the bottom right corner of the screen.
- WhatsApp: Get in touch with us here.
- Please provide your order number to help us locate your order and process the cancellation request quickly.
- To cancel your order, contact our customer service team as soon as possible, as orders begin processing immediately after they are placed. You can reach us through:
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Timeliness is Key
- Orders can only be cancelled if they have not yet been dispatched. We recommend acting quickly, as once an order is in the dispatch process, we are unable to cancel it.
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Confirmation of Cancellation
- If we successfully cancel your order, you will receive a confirmation update via email. If the order has already been dispatched, you may need to wait until it arrives and then process a return.