Can I cancel my order after placing it?

We understand that you may wish to cancel your order after placing it. Here’s how our order cancellation process works and what you need to know about timing and eligibility.

Can I Cancel My Order?

Once an order is confirmed, it begins processing immediately to ensure timely dispatch. As a result, there is a limited window for cancellation. You can cancel your order if it has not yet entered the dispatch stage. We encourage you to act quickly if you need to cancel.

How to Request a Cancellation

1. Contact Customer Service as Soon as Possible

   • To request a cancellation, please contact our customer service team via one of the following methods:
     • Live Chat: Use the ‘We are here to help’ button at the bottom right of the screen.
     • WhatsApp: Contact us here.
   • Make sure to provide your order number to help expedite the process.

2. Cancellation Confirmation

   • If your cancellation request is successful, you will receive a confirmation email. If the order has already entered the dispatch process, cancellation may not be possible.

What if My Order Cannot Be Cancelled?

If your order has already been dispatched, we will be unable to cancel it. In this case, you may need to wait until the order arrives and then initiate a return. Our return process is straightforward, and we’re here to guide you through it if needed.