How long should I wait for a missing item to arrive?

If an item from your order hasn’t arrived, here’s what you need to know about typical delivery times and when to reach out for assistance.

Standard Delivery Timeframes

1. Standard Delivery: Most standard deliveries within the Republic of Ireland should arrive within 5 working days.
2. Premium Express Delivery: Items shipped via express methods are usually delivered within 1-3 business days.
3. Multiple Shipments: If your order contains multiple items, it may be split into separate parcels. You’ll receive a dispatch confirmation email for each parcel, including a tracking link for each one. Please check your emails carefully to confirm if your items are arriving in multiple shipments.

Factors That May Delay Your Delivery

1. Busy Periods: During high-demand periods such as holidays or sale events, delivery may take slightly longer than expected.
2. Unforeseen Events: External factors such as extreme weather, public holidays, or delivery partner issues may cause delays.
3. Stock Availability: Occasionally, items take longer to dispatch due to stock availability.

When to Contact Customer Service

If you’ve waited the full expected delivery timeframe and allowed an extra 24-48 hours for any potential delays, please reach out to our customer service team. Our team can help investigate the issue and provide you with updates on the status of your missing item.

Delivery Timeframes:

Republic of Ireland (ROI) Delivery

• Standard Delivery: 5 working days, €5.95 An Post Click Here
• Premium Express: 1-3 business days, €9.50 DPD Click Here 
• Nominated Day (Dublin only): Select a day up to 28 days in advance, €13.50 Wheels We Deliver

Northern Ireland (NI) Delivery

• Standard Delivery: 5 working days, £5.95 DPD Click Here
• Premium Express: 1-3 business days, £8.00 DPD Click Here

Large & Medium Items

• Medium Items: Up to 5 working days, €20 (ROI)
• Large Items: Up to 7 working days, €24.99 (ROI) / £50.00 (NI)
• Furniture: Delivery times vary by product, starting at €50 (ROI) / £50 (NI)

Please note that delivery timeframes may vary during peak periods or due to unforeseen circumstances such as public holidays or extreme weather conditions

Click & Collect:

• Delivery Time: Orders are typically available for collection within 3–5 days.
• Collection Notification: You will receive a ‘Ready for Collection’ email once your order is available for pickup.
• Collection Requirements: Please bring your ‘Ready for Collection’ email and a valid ID to the store.