What should I do if part of my order hasn’t arrived?

If only part of your order has arrived, there are a few steps you can take to confirm its status and ensure it reaches you as soon as possible.

Why might part of my order be missing?

1. Multiple Shipments

   • For large or multi-item orders, it’s common for items to be shipped in separate parcels due to availability or location. Each shipment has its own tracking information and may arrive at different times.
   • You will be notified by email if your order is being sent in multiple shipments. Please check your emails carefully for separate tracking links for each parcel.

2. Processing Delays

   • Sometimes, certain items in your order may take longer to process. This can happen due to quality checks or stock being sourced from a different location, leading to items being dispatched separately.

Steps to Take if Part of Your Order Hasn’t Arrived

1. Check Your Dispatch Confirmation Emails

   • Review all dispatch confirmation emails related to your order. Each parcel will have a unique tracking number if it’s part of a multiple shipment order.
   • Use the tracking links provided to monitor the status of each individual parcel.

2. Log In to Track Your Order

   • If you have an account with us, log in and go to the ‘My Orders’ section to view the status of each item. This will show if any items are still processing or have separate tracking details.

3. Allow Additional Time for Delivery

   • During busy periods, such as holidays or sales, delivery times for individual parcels may vary. Please allow extra time for all parcels to arrive.

When to Contact Customer Service

If you’ve checked your emails and tracked each parcel, but a part of your order is still missing beyond the expected timeframe, please contact our customer service team for further assistance. Be sure to provide your order number, tracking details, and information about the missing item(s) to help us resolve the issue promptly.