What happens if my order is delayed?

We strive to ensure that every order arrives on time, but occasionally delays can occur. If your order is delayed, here’s what you need to know and what you can do.

Why might my order be delayed?

There are several reasons why your order might not arrive within the expected delivery timeframe:

• Busy periods: High-demand times, such as holiday seasons, sales events, or other peak periods, can lead to delays as more orders are being processed.
• Unforeseen events: External factors such as extreme weather conditions, public holidays, or unexpected issues within the delivery network can impact delivery times.
• Stock availability: Occasionally, an item may take longer to dispatch due to availability issues or stock being sourced from different locations.

What should I do if my order is delayed?

If your order has not arrived within the expected timeframe, here’s what you can do:

1. Check your tracking status: Once your order has been dispatched, you will receive a dispatch confirmation email with a tracking link. You can use this link to monitor your order’s journey and see if there are any updates from our delivery partner.
2. Allow extra time: During busy periods or following public holidays, please allow a few extra days for delivery.
3. Contact the delivery partner: If your tracking information shows that your order is in the delivery partner’s network but hasn’t progressed, reaching out to the delivery partner directly can sometimes provide additional insight.

When should I contact customer service?

If your order hasn’t arrived after the expected delivery window and there are no recent updates on your tracking link 5 days after dispatch, please reach out to us for assistance. We’ll be happy to investigate further and ensure your order reaches you as soon as possible.

Delivery Timeframes:

Republic of Ireland (ROI) Delivery

• Standard Delivery: 5 working days, €5.95 An Post Click Here
• Premium Express: 1-3 business days, €9.50 DPD Click Here 
• Nominated Day (Dublin only): Select a day up to 28 days in advance, €13.50 Wheels We Deliver

Northern Ireland (NI) Delivery

• Standard Delivery: 5 working days, £5.95 DPD Click Here
• Premium Express: 1-3 business days, £8.00 DPD Click Here

Large & Medium Items

• Medium Items: Up to 5 working days, €20 (ROI)
• Large Items: Up to 7 working days, €24.99 (ROI) / £50.00 (NI)
• Furniture: Delivery times vary by product, starting at €50 (ROI) / £50 (NI)

Please note that delivery timeframes may vary during peak periods or due to unforeseen circumstances such as public holidays or extreme weather conditions

Click & Collect:

• Delivery Time: Orders are typically available for collection within 3–5 days.
• Collection Notification: You will receive a ‘Ready for Collection’ email once your order is available for pickup.
• Collection Requirements: Please bring your ‘Ready for Collection’ email and a valid ID to the store.