How to Report a Potential Issue With Your In-Store Purchase

If you have encountered an issue with an item purchased in-store, we are here to assist you. Please follow the steps below to report the potential issue and explore available options for resolution.

1. Inspect the Item

• Check for Signs of Wear or Fault: Carefully examine the item for any visible issues, such as loose stitching, defective parts, or structural problems that impact its use.
• Avoid Further Use: If you identify a potential issue, it’s advisable to limit further use of the item to preserve its condition for assessment.

We offer convenient online support options through Live Chat and WhatsApp.

• Information to Provide:
  • Proof of Purchase: Have your receipt or any alternative proof of purchase available.
  • Detailed Description: Clearly describe the issue and how it impacts the item's use.
  • Visual Evidence: If possible, attach photos or videos showing the problem, as this can help expedite our assessment process.

Our team will review your report and guide you through the next steps based on your specific situation.

2. Visit the Store for Immediate Assistance

If you prefer, you can also bring the item to one of our stores to discuss the issue directly with our staff.

• Talk to a Team Member: Inform a store team member about the issue with your item. Please have your receipt or other proof of purchase ready.
• On-the-Spot Assessment: Our staff will inspect the item and advise on possible resolutions, which may include repair, exchange, or guidance on further steps.

Important Notes

• Timely Reporting: We recommend reporting any issues as soon as they are noticed to facilitate prompt resolution.
• Original Condition: Items should generally be in the condition they were purchased in; significant wear may affect eligibility for certain resolutions.