Where can I find my Encore Loyalty Card number?

You can view your Loyalty Card Number on the Brown Thomas App via  the icon in the top left of every screen. You can also access it on the ‘My Loyalty’ section.

You can also check your Loyalty Card number by logging in to My Account on our website and selecting ' ‘Encore Loyalty’.

Our Concierge Teams can assist you with locating your Loyalty Card details when shopping with us in-store.

Please reach out to us below with the email address associated with your Loyalty Account if you require any further assistance.

Get in touch

By Live Chat 

You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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