What should I do if there’s an issue with my in-store purchase? – Arnotts

If you notice a potential fault or issue with an item purchased at Arnotts, we are here to help. The quickest way to resolve any issue is by returning to our store. Our in-store teams are product specialists and can assist you immediately with assessments, repairs, or exchanges where appropriate. This article explains the best next steps.

Option 1: Return to Arnotts

Visiting the store is the fastest way to resolve an issue.

Bring the item back to Arnotts along with your receipt or proof of purchase.
Visit the relevant department and speak with a team member.
Our staff will assess the item and advise you on the appropriate resolution, which may include a repair, exchange, or further inspection.

Option 2: Contact Customer Service (if you are unable to visit)

If visiting the store is not possible, you can contact our Customer Service team through Live Chat or WhatsApp.

Please have the following ready:

A copy of your receipt or proof of purchase
A clear description of the issue
Photographs or videos showing the fault

Please note: contacting us online may take longer to resolve the issue, as we may need to liaise with the in-store team or arrange further inspection.

Helpful Information

We recommend reporting any issues as soon as possible after purchase.
Items should be returned in their original condition where possible.
Each case is assessed individually based on the item and its condition.