How Do I Return My Order?

Returning an item is simple. Here’s a step-by-step guide on how to return your order, including options for online and in-store returns, and information on return fees.

Online Purchases

Republic Of Ireland

Option 1. Return An Online Order Via Post

Step 1 Insert item(s) in original packaging and secure tape.

Step 2 Go to our Returns Portal and follow the simple instructions.

Step 3 You will have the option to either print a returns label or schedule a pickup where the label will be provided by An Post upon collection.

Step 4 You will receive a confirmation email from us upon receipt of your package and when your refund has been processed. Please note it may take up to 14 days for your items to reach us.

Availing of the above service allows you to return a package up to 20kg at a preferential rate.

Option 2. Return Items To Store

Online purchases can be returned to any Brown Thomas or Arnotts store within 21 days from when you received your order and be in a saleable condition along with the order confirmation email with the exclusion of the following brands which can only be returned to Brown Thomas Grafton Street: Christian Louboutin, Saint Laurent, Prada (bags and accessories), Jimmy Choo (shoes and accessories).

Northern Ireland

Step 1 Pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit.

Step 2 Go to DPD.ie/returns and follow the simple instructions on how to return your item(s). Please note, if you are returning an electrical item you should select the ‘Arnotts Electrical’ option. Fill out your details and print off the label and present the parcel at your local DPD drop off location. Your parcel will be returned to Brown Thomas Arnotts via the DPD network and you’ll have full tracking throughout the delivery journey.

Please note items may take up to 14 days to reach us.

Availing of the above service allows you to return a package up to 20kg at a preferential rate.

 

In-Store Purchases

Arnotts store purchases can be returned to only be returned to the Arnotts store and can not be returned to Brown Thomas. Please see exclusions for further details. 


These may be exchanged within 28 days, or refunded within 14 days of purchase. Please note merchandise must be accompanied by an original receipt or a digital receipt on the Arnotts App. Refunds are issued to the original method of payment. A gift receipt is not an original receipt. Reduced price merchandise may only be exchanged.

You may return item(s) in-store by visiting the Click & Collect location at the Second Floor.

Important Notes

• Promotional Items: If your order included promotional items or gifts, all items must be returned to qualify for a full refund. Otherwise, the value of the gift may be deducted from the refund.
• Loyalty Points and Gift Cards: Refunds for purchases made with loyalty points or gift cards will be credited back to the original source. If you no longer have the original gift card, please contact Customer Service to have a new one reissued.
• Non-Returnable Items: Some items are non-returnable and therefore ineligible for a refund. Please refer to our Returns & Exchanges Policy for a complete list of non-returnable items.