Online Purchases Returns & Exchanges Policy
Online purchases can be refunded within 21 days of receiving your order. Products purchased online as part of a promotion can also be refunded within 21 days of receiving your order. If you wish to return promotional products for a full refund, you must also return all items that were included as part of the promotion, including any free gifts.
All returned products must be accompanied by the original receipt. Brown Thomas Arnotts shall not be responsible for any products until such products have been successfully returned to Brown Thomas Arnotts in their original packaging. It is your responsibility to ensure that the products are properly packed and that you receive proof of postage and tracking number from your chosen carrier or postal service. Please note returns through post will be charged at €4.95.
Nothing in this policy will impact your statutory rights.
Non-returnable items:*
- Unsealed, opened and worn items;
- Made-to-measure, made-to-order, altered, or personalised items;
- Items that are not suitable for return for health protection and hygiene reasons, and which
- have been unsealed following delivery;
- All food items (including hampers);
- Beauty products where packaging has been removed or unsealed;
- Intimates, briefs, lingerie, underwear, swimwear, hosiery, and body contour apparel;
- Bedding (including mattress protectors, duvets, duvet covers, sheets, pillows, pillowcases and pillow protectors);
- Gift cards;
- Seasonal Products, Christmas decorations, and Christmas trees;
- Earrings and pierced jewellery; and
How To Return Or Exchange
Republic of Ireland
Option 1. Return An Online Order Via Post
Step 1 Using the order form, please indicate which item(s) you would like to return and why.
Step 2 Insert the form, along with item(s), in original packaging and secure tape.
Step 3 Go to https://www.anpost.com/returns and follow the simple instructions.
Step 4 Under the Retailer selection box, please select ‘Arnotts’ to ensure a fast refund. Please note, if you are returning an electrical item, you should select the 'Arnotts Electrical' option.
Step 5 You will have the option to either print a returns label or schedule a pickup where the label will be provided by An Post upon collection.
Step 6 You will receive a confirmation email from us upon receipt of your package and when your refund has been processed. Please note it may take up to 14 days for your items to reach us.
Option 2. Return Items To Store
Online purchases must be returned within 21 days from when you received your order and be in a saleable condition. You may return most items purchased online to the Arnotts store along with the order confirmation email and dispatch invoice. A fee may apply where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item.
Northern Ireland
Step 1 Fill out the Returns Form included with your order and enclose it with your products. Pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit.
Step 2 Go to dpd.ie/returns and follow the simple instructions on how to return your item(s). Please note, if you are returning an electrical item you should select the ‘Arnotts Electrical’ option. Fill out your details and print off the label and present the parcel at your local DPD drop off location. Your parcel will be returned to Brown Thomas Arnotts via the DPD network and you’ll have full tracking throughout the delivery journey.
Please note it may take up to 14 days for your items to reach us.
Faulty Products
If you think there is something wrong with your products, please notify us as soon as you become aware of a potential issue with the product. You may either bring it into one of our stores or visit our Contact Us page.